Welcome to the One Word Marketplace Help Center

We're here to help! Find answers to your most common questions below, or reach out to our support team directly. Your satisfaction is our top priority.

📦 Orders & Shipping

How do I track my order?

Once your order has shipped, you'll receive a confirmation email with a tracking number. Use this number on our Order Tracking page or visit the carrier's website directly to track your package in real time.

How long does shipping take?

Canada: 7–14 business days
United States: 10–18 business days
International: 14–30 business days

Please note that processing time is 2–5 business days before your order ships.

Do you offer free shipping?

Yes! We offer free shipping on qualifying orders. Check our current promotions on the homepage for the latest free shipping thresholds.

Can I change my shipping address after placing an order?

If your order hasn't shipped yet, please contact us immediately at support@onewordmarketplace.com and we'll do our best to update your address.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received. Please visit our Refund Policy page for full details.

How do I start a return?

Email us at support@onewordmarketplace.com with your order number
Tell us the reason for your return
We'll send you return instructions within 1–2 business days
Ship the item back using the provided instructions
Receive your refund within 5–10 business days of us receiving the item

What items are non-returnable?

Items marked as final sale
Opened personal care or wellness products
Customized or personalized items
Digital products or downloads

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

🛍️ Products & Orders

How do I place an order?

Browse our collections and select your desired product
Choose your size, color, or variant (if applicable)
Click "Add to Cart"
Proceed to checkout and enter your shipping and payment details
Click "Place Order" — you'll receive a confirmation email shortly!

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placement, provided they haven't been processed yet. Contact us immediately at support@onewordmarketplace.com.

My item arrived damaged. What do I do?

We're so sorry to hear that! Please email us at support@onewordmarketplace.com within 48 hours of delivery with:

Your order number
A photo of the damaged item
A photo of the packaging

We'll arrange a replacement or full refund right away.

💳 Payments

What payment methods do you accept?

✅ Visa, Mastercard, American Express
✅ PayPal
✅ Shop Pay
✅ Apple Pay & Google Pay
✅ Debit cards

Is my payment information secure?

Absolutely! Our store uses SSL encryption and is powered by Shopify — one of the most trusted e-commerce platforms in the world. Your payment details are never stored on our servers.

Do you offer installment payments?

Yes! We offer Shop Pay Installments on eligible orders, allowing you to split your purchase into easy payments. Look for the option at checkout.

📬 Contact Us

Can't find the answer you're looking for? Our friendly support team is ready to help!

📧 Email: support@onewordmarketplace.com
⏰ Response Time: Within 24–48 hours (Monday–Friday)

Thank you for shopping with One Word Marketplace. We appreciate your trust and look forward to serving you! 🛍️✨